Neurobiology proves that the story of our memory is often incorrect. So what happens when a team of executives all walk into a meeting following their own narrative? We explain how to overcome — and avoid — that dysfunction.

“It’s not personal . . . It’s strictly business.” Michael Corleone’s infamous line from the Godfather is often repeated in executive suites. It’s usually meant as a way for angry executives to rationalize their inappropriate behavior. However, when executives use this excuse, they risk forfeiting their ability to lead.